Turnaround Times

How quickly will you print and deliver my order?

Single and double sided leaflets if signed off by 6pm are usually printed the same evening for despatch the next working day.

All other print has a longer turnaround which can vary dependent on the type of item been printed, eg. folded leaflets are usually 2-3 working days, but can be up to 5-6 working days depending on the time of year, the website will be amended to show you expected times.  You can choose print schedules for brochures when placing your order. 

When planning print we operate a cut-off time of 5pm for receiving FINAL artwork and 6pm for approving artwork.

If you need a faster turnaround please contact us on 01204 328273.

We send the majority of our parcels using the ‘DPD Next Day’ Service. 
We are reliant on DPD delivering next day but please be aware in busy periods,
eg. December - DPD can delay your parcel delivery due to their high delivery demands which is unfortunately out of the control of Leafletfrog.

Some areas of the country are 2 day delivery times, please see below for details and postcodes.

Please Note - The 5pm deadline is for FINAL ARTWORK, any re-submitted artwork after the 5pm deadline will be moved onto the next days schedule. All days referred to are normal business days (Mon-Fri Exluding public holidays).

How will you deliver my order?
Most deliveries will be sent by DPD overnight Courier Service, in some areas overnight delivery IS NOT AVAILABLE, please see below for details of affected areas.
For normal deliveries DPD can deliver between 7am and 10pm.
If you require an early morning delivery (i.e. before 10.30am or before midday) please let us know, as this is a chargeable item due to the extra costs involved.
Please be aware that on the day of despatch your order may have been collected by midday, so if you have entered your address incorrectly, or if you need to change the delivery address it may delay the delivery by another day.

Where and when do we deliver free to?
All deliveries to Mainland UK are free excluding deliveries to Northern Ireland, Isle of Man, Scottish Highlands and Islands & Channel Islands.
Some parts of the country are 2 day delivery times, but are still classed as a standard delivery costs - AB30-35, AB40-54G83, PH15-18, TR21-25 postcodes.
Postcodes not included in standard delivery costs (please ask for delivery costs) -
AB36-38, AB55-56, FK17-21, HS1-9, IV0-99, KA27-28, KW0-99, PA20-99, PH19-99,ZE0-99 . All BT, EI, GY, IM postcodes.
These are subject to change without notice, so if you are unsure please ask before ordering.
We CANNOT deliver to P.O. Boxes.

How do I supply my artwork?
Please go to our dedicated page on supplying your artwork here.

Can you design my artwork for me?
Yes, we provide a full design service. Our creative service can produce the design & artwork for you from your brief / basic ideas. This is explained more here.

Can I track my order once I've submitted it?
Yes. You will be kept up to date with your order via email, and you can check it's status and your details by clicking on the Order Status link.

Is your print environmentally friendly?
Yes, we print only using paper from sustainable sources and all our litho print is produced using vegetable-based inks. If you would like to print on recycled paper please contact roddy@leafletfrog.co.uk for a quote.

Will you send me a proof before printing?
Yes, we email you a free PDF proof to approve after you've placed your order.

Can I make changes to my proof?
Yes, please contact roddy@leafletfrog.co.uk who will be happy to supply a cost for this service.

Can I have a paper proof?
Yes, please contact roddy@leafletfrog.co.uk who will be happy to supply a cost for this service.

Can I cancel my order before printing?
If it is within 30 days and we have not sent a PDF proof we will supply a full refund.
If it is within 30 days and we have supplied a PDF proof for approval, we may need to charge an administration fee.
If it is after a period of longer than 30 days, we will need to charge an administration fee of £15 (inc VAT) to cover costs incurred.

You can send us your artwork files via our secure FTP site here.

If you have any other questions, please contact leafletfrog customer services on
01204 328273 or email roddy@leafletfrog.co.uk.
Leafletfrog, Unit 38-39 Waters Meeting Ind. Est., Britannia Way, Bolton, BL2 2HH